Privacy Policy

Last updated: [23/06/2026]

1. Introduction

At Medivance Digital we are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit a contact form or engage with our services.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. Data Controller

The data controller responsible for your personal information is:

 

3. Information We Collect

We may collect and process the following categories of personal data:

Information You Provide

When you complete a contact form, request information or communicate with us, we may collect:

  • Name
  • Email address
  • Telephone number
  • Company name
  • Website URL
  • Any information included in your message

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of access

This information is collected through analytics and tracking technologies.

 

4. How We Use Your Information

We use your personal data for the following purposes:

  • Responding to enquiries and requests
  • Providing information about our services
  • Managing business relationships
  • Improving website performance and user experience
  • Monitoring website traffic and usage patterns
  • Measuring marketing effectiveness
  • Complying with legal obligations

We will only process your personal data where we have a lawful basis to do so.

 

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases:

Consent

Where you have provided consent for specific processing activities.

Legitimate Interests

To operate and improve our business and services.

Contractual Necessity

Where processing is necessary to provide requested services.

Legal Obligations

Where we are required to comply with applicable laws and regulations.

 

6. Marketing Communications

If you contact us or request information about our services, we may communicate with you regarding relevant services and updates.

You may request to stop receiving communications at any time by contacting us at:

hello@medivancedigital.com

7. Analytics and Tracking Technologies

We may use analytics and tracking services to understand how visitors interact with our website.

These services may include:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Search Console
  • Other analytics and marketing tools

These tools may collect anonymised information regarding website usage and performance.

Where required, such technologies will only be activated following your consent through our cookie management platform.

 

8. Cookies

Our website uses cookies and similar technologies.

For detailed information about the cookies we use, please refer to our Cookie Policy.

 

9. Data Sharing

We do not sell personal data.

We may share personal information with trusted third-party providers where necessary to operate our business, including:

  • Website hosting providers
  • Analytics providers
  • Marketing and advertising platforms
  • CRM and communication platforms
  • Legal and professional advisers

All third parties are required to process data securely and in accordance with applicable data protection laws.

 

10. International Data Transfers

Some of our service providers may process data outside the European Economic Area (EEA).

Where international transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.

 

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including legal, accounting and reporting requirements.

Contact form enquiries may be retained for up to 1 year.

Analytics data may be retained according to the settings configured within the relevant analytics platforms.

 

12. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

 

13. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact:

hello@medivancedigital.com

14. Complaints

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with your local data protection authority.

 

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external sites they visit.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

 

17. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact:

Rafael Ruiz

Joaquín María López 7, 28015 Madrid

hello@medivancedigital.com

+34 626 388 365

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